Sales Information

Our terms are Net 30 Days and are subject to the approval of the Medco Mfg. credit department. Medco reserves the right to require payment in advance, C.O.D., or other terms based on the payment history of the buyer. All international orders require pre-payment.

Delivery shall be F.O.B. Spring, TX USA and the buyer shall bear all shipping, insurance and related transportation charges. Shipments are normally made via FedEx unless otherwise specified by the buyer.

All claims must be made within 5 days of receipt of material. No return will be accepted without a prior Return Authorization Number. Call Medco Customer Service (800-953-2555) prior to returning any product. Medco reserves the right to refuse unauthorized shipments. Shipments will be returned at the customer’s expense. Return authorization numbers will expire if items are not returned within 30 days.

All returns are subject to a restocking fee.

• 20% for items returned within 30 days
• 30% for items returned within 60 days
• No Credit after 60 days
• Custom items/Cannulas/Garments are non-returnable

All cannulas and related instruments being returned for repair must include a signed statement that the item is being returned in a sterile condition. Products not meeting this requirement will be returned to the customer at the customer’s expense. Please include the Return Authorization Number in your package.

The buyer is responsible for all collection costs incurred on unpaid, past due invoices. A service charge of 1.5% per month will be charged on all outstanding balances over 30 days.

Warranties for all Medco equipment includes all parts and labor.

• Medco Aspirator IV -5 years
• Cannulas – Lifetime
• All other products – 1 year
• Custom items are non-returnable

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